Frequently Asked Questions

Use the booking widget on the homepage, or visit the Book a Ride page. Enter your pickup, destination, date and time, choose a vehicle and confirm your details to receive a booking reference.

As early as possible for peak times, airports and weekend events, though we will always try to accommodate shorter-notice requests.

Yes. Corporate account holders can book journeys for employees and guests, with all trips managed centrally.

Yes, a confirmation email is sent as soon as your booking request is received, with a reference number.

Yes, where flight tracking is available for your route. Add your flight number when booking an airport transfer and your pickup is adjusted automatically.

The exact meeting point is confirmed in your booking email, along with how to identify your chauffeur.

Let us know your updated flight details as soon as possible and we will adjust your pickup accordingly.

Capacity varies by vehicle class — see our Fleet page for current passenger and luggage capacity for each vehicle.

Let us know your preference when booking, or in your special requests — we will accommodate this where availability allows.

Yes. Corporate accounts include centralised billing, employee and guest booking, and a dedicated point of contact for your business.

Yes, once your account is set up, authorised colleagues can book journeys for themselves, employees or guests.

Cancellation terms are shown at the time of booking and confirmed in your booking email — see our Cancellation Policy page for the current terms.

Contact our support team as early as possible and we will do our best to accommodate the change, subject to availability.